Return Policy

MYM Cosmetics Ltd

Once you realise there is a problem, the last thing you want is a hassle. We’re here to make the process as simple as possible. To do that, we’ve outlined a simple info-list below alongside our returns process, so we know we are all on the same page:

  • We don’t exchange items due to a change of mind. So, it is incredibly important that you choose carefully before you place your order. Products must be returned in new condition after an issue is found. For the benefit and confidence of all our customers, once an item is opened, we deem it as being used.
  • Your return item needs to be packaged in the manufacturer’s product box.
  • With MYM your purchase will be returned to us at our expense.
  • If a refund is due, we process these twice weekly on Tuesdays and Thursdays to your nominated bank account. In the event of a MYM Voucher being supplied, these vouchers are valid for 90 days from time of issue. Return Procedure

Step 1: Contact us as quickly as possible. What does this mean? We allow 7 days from time of dispatch to hear from you. Once you receive your beautifully packaged MYM box, please open it. Check the goods are correct and if there are any concerns, contact us. Ideally (and if it’s easy enough), please take a photo. Our contact details are below;
(09) 320 5769

Step 2: We’ll post to you a Returns Form and a Postage Paid Satchel.

Step 3: Include your name, e-mail address, and phone number on our Returns Form so that we can contact you if necessary, then place the damaged items into the satchel.

Step 4: Call the number on the returns form and ask them to pick it up! (No need for annoying trips to Post Offices with MYM).

Now your work has been done

It’s up to us. We expect to receive your package 3 – 5 business days later. From here we’ll do the following;

Step 1: Once we receive the damaged item and Returns Form we’ll send you an email to let you know it’s arrived (Nothing worse than not knowing!).

Step 2: We’ll assess the issue as soon as we can, but in any event within 3 business days.

Step 3: From there we’ll contact you that same day to let you know how we’re going to keep you a rapt MYM lover.

If you would like to send the items back yourself, that works for us. Simply include your name, address and contact numbers and post to the address below:

MYM Cosmetics Ltd, 485D Rosebank Road, Auckland NZ 1026

If you have any questions about your return, please contact Customer Care team. We’re here to make your experience newsworthy!